The IT Fanatics 'Computer Problems Solved' guarantee means that if we are unable to diagnose the cause of a fault or provide you with a solution to your problem, we will not charge you for our services. In some cases, the solution may be that you need to upgrade or replace your software or hardware.

If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing a solution to your problem, whether or not you choose to implement that solution.

This guarantee is not limited to a single visit or an attempt to diagnose a fault, but only comes into effect after one of our senior or head technicians has attempted to diagnose the problem.

Of course, we always endeavour to get it right the first time. To service your needs in the fastest possible manner while still maintaining a hight quality of service. To date less than 1% of the jobs we do have resulted in this guarantee being required. It almost never happens. This is why we have every confidence when we say...

COMPUTER PROBLEMS SOLVED That's Our Guarantee!